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 SHIPPING OPTIONS/DUTIES AND TAXES
Canada shipping | US Shipping
Returns & Exchanges
Canada shipping
Shipping options and transit times
We offer three service levels within Canada.
Priority Courier: 1-2 business days
Xpresspost: 2-3 business days
Expedited: 2-7 business days
Orders received before Mon-Fri 11am Pacific Standard Time will be processed on the next business day. Orders received after 11am will be processed on the second business day. Priority Courier and Xpresspost orders received before 11am PST will be processed on the same business day.
For US orders please click on the US flag at the top right corner of your browser, and go to customer care/shipping where you will find shipping service levels listed.
Shipping rates will be displayed online when you begin the checkout process. You will be able to choose the shipping level of service that you require. If you have any questions, please call us toll-free at 1-877-858-WOOL or send us an email at info@nordicwoollens.com.
US Shipping
Shipping options and transit times
We offer four service levels for shipments destined for the United States. Our carrier is Canada Post unless otherwise requested.
Expedited Ground (7-10 business days)
Xpresspost USA (4-6 business days)
Purolator International (2-3 business days)
Small Packet Air (less than 1kg)(7-14 business days)
For Canadian orders, please click on the Canadian flag at the top right corner of your browser.
Shipping rates will be displayed online when you begin the checkout process. You will be able to choose the shipping level of service that you require. If you have any questions, please call us toll-free at 1-877-858-WOOL or send us an email at info@nordicwoollens.com.
Duties and Taxes
Us customers please note that shipments into the US may be subject to applicable duties and/or taxes. These duties are the responsibility of the customer and are payable on receipt of goods. For more information about duty rates please call your nearest US Customs office.
Returns & Exchanges
We are happy to exchange an item for a different size or an entirely different product, or to accept a return of goods within 30 days of purchase. If you are unsatisfied with a garment for whatever reason, simply reseal the item in it's original bag, and send it back to us, with the original receipt and a note detailing your wish for a full refund, credit or exchange. We will credit your card on receipt of the package. Garments must be in original condition, unused and unwashed.
We will pay for shipping the exchanged order to you. Unfortunately, we cannot accept COD charges on returns. Shipping charges on returns are the responsibility of the customer and must be prepaid.
For US customers, please write "Return of Goods Originating in Canada" on the outside of the package.
Please send returns to:
Nordic Natural Woollens Ltd Returns
201 Price Road
Salt Spring Island, B.C.
Canada V8K 2E9
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